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TERMS AND CONDITIONS

 By using the site www.louisemitchell.com the user accepts the terms and conditions Any amendments mto the site become effective as soon as changes are posted to the site.

ELIGIBILITY TO PURCHASE                                                                         Italian Insect bangle                                                                                 

In order to make purchases on the site you will be required to provideyour personal details. You must provide your real name, phone number, email address and other requested information as indicated.You will be required to provide correct and current payment details.

Louise Mitchell reserves the right to restrict  multiple quantities of an item being shipped to one customer.or postal address.By making an offer to purchase merchandise you expressly authorise us to perform credit checks and to obtain information about you including your credit /debit card number or credit reports.

ORDERS                                                                                                         

All orders are subject to acceptance and availability and items in your shopping bag are not reserved and may be purchased by other customers.

Louise Mitchell offers items for ssale that are in stock and available at our store in Double Bay ,Sydney for despatch from our showroom.Occasionally however we may be waiting  for shipments that may cause a slight delay.

PRICING POLICY                                                                                                   Italian Jewellery

All prices shown on our site are listed in Australian dollars(AUD)inclusive of GST

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and the order has been placed you will receive an acknowledement email. The email is NOT  an ACCEPTANCE of your order just a confirmation  that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and Louise Mitchell will be completed when we email you to confirm that the goods have been despatched. The sale contract is therefore concluded n Sydney Australa and the language  of the contract s Englsh.

We  reserve the right not to accept your order in the eventfor example, we are unable to obtain authorization for payment, that shpping restrictions apply to a particular item, that the item ordered is out of stock or does not satsfy our quality contol  standards and s withdrawn or that you do not meet  the eligibility criteria  set out within the terms of sale.

We may refuse to process  and therefore accept a transaction for any reason  or refuse service to anyone at any time and at our sole discretion.We will not be liable to you or to any third p[arty by reason of our withdrawing any merchandise from the site whether or not merchandise has been sold.removing, editing  or screening any materials or content on the site,refusing to process a transaction or unwinding or suspending  any transaction  after processng has begun.

PAYMENT                                                                                                              Italian flower earings

Payment  can be made by VISA, MASTERCARD, AMEX and PAYPAL. You confirm that the payment card is yours or that you have been specifically authorized by the ownerof the payment card to use it.. All payment card holders  are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Louise Mitchell, we  will not be liable for any delay or non delivery.

We take reasonable care to make sure that our site is secure to help ensure that your shopping experience  is safe, simple and secure. All payments on the Louise Mitchell website are processed through Paypal.

We take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized  access to any data you provide when accessing or ordering  from the site.

INSURANCE

Please note that there is no insurance on any item ordered  through the Louise Mitchell website.

LIABILITY

Louise Mitchell is not liable for any losses or damages caused by this website or any website linked to, or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

CONTENT                                                                                                                            Italan Jewellery          

Louise Mitchell tries to ensure that the content of this site is accurate and complete.Louise Mitchell cannot guarantee that the content  is is accurate or error free. Louise Mitchell cannot and does not guarantee  that the functional  aspects of the site or content will  be error free or that the site Louise Mitchell or the server that make it available are free of viruses or other harmful components.

YOUR  ACTIVITY

You agree that you will be personally responsible  for your use of this site and for all of your communication and activity on and pursuant to this site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users or otherwise violated the terms of sale, we may deny you access to the site on a temporary or permanent basis.

REFUND/EXCHANGE POLICY

Louise Mitchell hopes you will be completely happy with your purchase.  Louise Mitchell thoroughly checks all items to ensure they are in perfect condition before sending and each item is packaged carefully.

FAULTY  PRODUCTS

In the event that you receive a faulty Louise Mitchell product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.

Please contact Louise Mitchell  Head Office via email on louise@ louisemitchell.com to notify us. You will be sent an email containing a Returns Authorisation Number and instructions on returning the faulty item. The goods must be in their original condition with all tags attached and original receipt as proof of purchase.

In the case of the item/s being exchanged, the cost of postage will be re-charged on second delivery.
We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.

A refund or exchange will be made on receipt of the item. Refunds will only be issued at the discretion of Louise Mitchell.  A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.
 
WARRANTY                                                                                                      Italian turqoise and coral necklace                             We offer  replacements/refunds to items that have legitimate manufacturing faults within a14 day period from date of receipt.
All damaged goods require an email to louise@louisemitchell.com.  You will be sent an email containing a Returns Authorisation Number and instructions on returning the item. No clearance/sale items will be replaced/returned/credited.

You will be asked to send the item back for assessment and provide proof of purchase before any exchange or refund is made.

EXCHANGE

Unfortunately, we do not exchange for ‘Change of Mind” so please ensure you are committed to your purchase. There is also no exchange or refund on sale items.

Once approved, your replacement order will be processed within 7 days. If we are unable to supply you with a replacement, a credit will be issued.  You will receive email notification of this.