RETURNS AND EXCHANGES

Please choose carefully and read all product details and sizing advice .Louise has put a great deal of detail on every product site.We do offer a refund or store credit on full priced products (excluding sale or discounted items) if your return request is submitted within 14 days of receiving the item and if the item passes the Louise Mitchell return policy.

HOW TO MAKE A RETURN OR EXCHANGE

Making a return or exchange  is easy using our simple  return process                  

1. Contact us by email   [email protected]  or ring  612 93631855

2.Tell us why you wish to return your item

3  We will then give you a return authorization number

RETURN YOUR PURCHASE

Please  address your package to the address below

                                            LOUISE  MITCHELL

                                           4/10 CROSS STREET

                                               DOUBLE  BAY  2028

                                      SYDNEY  NSW AUSTRALIA

We require you to send  your return back by registered post with a tracking number and a signature required on delivery.Once you have posted your item please email  [email protected] and send details pf your tracking number. We do not accept liability for goods in transit.

EXCHANGES

If you have chosen a wrong size or embroidery colour for a nightgown for example  and wish to exchange,simply return your garment (see the process above) and we will credit your account and exchange the item. Please note that extra postal charges will be required for your second choice.